1. Our Commitment to Accessibility

UBC Unlimited is committed to ensuring that our website, www.ubcunlimited.com, is accessible to all users, including individuals with disabilities. We believe that every person — regardless of ability — has the right to access information about merchant services, payment processing, and the resources we provide to Utah businesses.

We are actively working to increase the accessibility and usability of our website in conformance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

2. Applicable Standards

Our accessibility efforts are guided by the following standards and legal frameworks:

3. Measures We Have Taken

To support accessibility, UBC Unlimited has implemented the following measures across our website:

• Semantic HTML5 landmarks (header, nav, main, footer, aside) to support screen reader navigation.
• Descriptive alt text on all informational images; decorative images are marked with empty alt attributes (alt="").
• Sufficient color contrast ratios meeting WCAG 2.1 AA minimums (4.5:1 for normal text, 3:1 for large text).
• Keyboard-navigable interface — all interactive elements are reachable and operable via keyboard alone.
• Visible focus indicators on all focusable elements, including navigation links, buttons, and form fields.
• ARIA labels and roles applied to interactive components where native HTML semantics are insufficient.
• Logical heading hierarchy (H1 → H2 → H3) maintained throughout all pages.
• Form fields include associated <label> elements and descriptive error messages.
• No content flashes more than three times per second, reducing seizure risk.
• Text can be resized up to 200% without loss of content or functionality.
• Links include descriptive text that conveys purpose without relying solely on surrounding context.

3b. Built-In Accessibility Tools

This website includes a built-in accessibility panel that allows visitors to customize their experience without requiring third-party software. The panel is available on desktop via the blue Accessibility button in the bottom-right corner, or by pressing Alt + A on any page. Available adjustments include:

• Font size scaling (80%–160%), line height, and letter spacing adjustments.
• High contrast modes: Dark High Contrast, Light High Contrast, and Yellow-on-Black.
• Grayscale and invert colors modes for visual comfort.
• Color blind simulation filters: Protanopia, Deuteranopia, and Tritanopia.
• Enhanced focus indicators and large cursor mode for motor accessibility.
• Highlight links and headings for easier page scanning.
• Dyslexia-friendly font (Lexend) for improved reading ease.
• Reduce motion to suppress animations for users sensitive to movement.
• Reading guide (cursor line) and reading mask for cognitive accessibility.

4. Known Limitations

While we strive for full WCAG 2.1 AA conformance, we acknowledge that some areas of our website may not yet fully meet all accessibility guidelines. Known limitations include:

• Certain third-party embedded tools (including live chat and analytics widgets) may not fully conform to WCAG 2.1 AA. We are working with our vendors to address these gaps.
• Some older PDF documents linked from our site may not be fully accessible. We are in the process of remediating these files.
• Video content may not include captions or audio descriptions in all cases. We are working to add these where missing.

We are committed to resolving these limitations as quickly as practicable. If you encounter a specific barrier, please contact us using the information below and we will prioritize a resolution.

5. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies and browser combinations:

6. Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you experience any barriers to access, or if you require information in an alternative format, please contact us using any of the following methods:

We aim to respond to accessibility feedback within 2 business days and to provide a substantive response or resolution within 10 business days.

7. Formal Complaints and Enforcement

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with the U.S. Department of Justice (DOJ) Civil Rights Division, which enforces Title III of the ADA as it applies to places of public accommodation, including websites. You may also contact the U.S. Access Board, which provides technical guidance on accessibility standards.

U.S. Department of Justice, Civil Rights Division: www.ada.gov | 1-800-514-0301 (voice) | 1-800-514-0383 (TTY)

8. Ongoing Accessibility Efforts

Accessibility is an ongoing commitment, not a one-time project. UBC Unlimited conducts periodic accessibility reviews of our website and incorporates accessibility requirements into our web development and content creation processes. We train our team on accessibility best practices and evaluate new features and content updates for conformance before publication.

This Accessibility Statement will be reviewed and updated at least annually, or sooner when significant changes are made to our website.